I expected the top metal ring to be included in the purchase of the Magazine kit. Called upon receiving, asked why not and the person who answered the call also was able to discuss the order. He overnighted the ring without any hassle, said it didn't normally need be included as they don't break very often. Very pleased with the response, I intend on ordering additional, larger traps in the next 90 days from one of their retailers.
Reviewed by: (Verified Buyer) scott West from Houston.